Privacy and Terms of Use

Combi Privacy Statement

As a responsible utility company, Combi is firmly committed to a set of business principles and ethics that help drive our company forward. One of these principles is respect for people and privacy and that begins with how we respect and protect the personal data we receive. To preserve the confidentiality of your personal data provided to us, we maintain the following data privacy principles:

1.    We only collect personal data that we believe to be relevant and required to conduct our business.
2.    We will not disclose your personal data outside Combi unless we have your consent or are required by law.
3.    We aim to keep your personal data accurate and up-to-date.
4.    We maintain appropriate security systems designed to prevent unauthorized access to your personal data.

Transfer of Personal Data

Combi will disclose personal data when required to do so by law, for example, in response to a court order or a law enforcement agency's request.

Combi may transfer your personal data to third parties such as employees, related companies, including subsidiaries and associated companies within the Combi Group, joint venture partners, agents, independent contractors, business associates and service providers, as necessary for any of the purposes stated above. Where personal data is provided to third party organizations, the personal data will only be transferred to such third parties that respects privacy and are under a duty of confidentiality to the Combi Group.

Accuracy of Personal Data

Combi has certain procedures in place to maintain personal data at a reasonable level of accuracy, completeness and relevancy for the purpose for which the personal data is to be used. Combi aims to keep your data accurate and up-to-date. However, we rely on you to disclose all material information to us and to inform us of any errors or changes in such information.

Retention of Personal Data

Combi policy is to retain personal data for no longer than is required to fulfill the purpose (or any directly related purpose) for which the data was to be used, subject to legal, statutory and regulatory requirements mandating the retention of data.

Security of Personal Data

Combi has put in place appropriate physical, electronic, and managerial procedures to safeguard and help protect personal data against unauthorized or accidental access, processing, erasure or other use.

Use of Personal Data Collected Through This Website

Combi uses the personal data collected through this website primarily for supplying to you the services, facilities and goods you require; to respond to your inquiries; to gain an understanding of your energy needs; to perform statistical analysis, analysis of website usage or customer requirements; direct marketing activities; and to notify you of any changes to this website or our services which may affect you.

Cookies

Some of the web pages on this website contain "cookies" to enhance your experience of this website. Cookies are text files placed in your computer's Internet browser to store your preferences. Cookies, by themselves, do not provide your e-mail address or other personal data. The Combi Group only obtains this information when you choose to provide it to the website. However, once you choose to furnish the website with your personal data, such data may be linked to data stored in the cookie. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. But if you do, certain functionalities of this website may not be available to you.

Access and Correction of Your Data

You can update or correct your personal data by sending an email request to our Data Protection Officer at marketing@global.combi.co.jp The Combi Group will take reasonable steps to verify your identity before granting access or making corrections to your personal data to protect your privacy and identity.