News

Parallel import is not eligible for warranty and repair services

September 1, 2016

Parallel import is not eligible for warranty and repair services

 

Considering the prevalence of parallel import and overseas purchasing, some baby products selling in Hong Kong have not been tested and certified to any safety standard according to Hong Kong regulations. In order to protect the interests of customers, our company and our authorized distributors will not provide warranty and repair services on the following items.

 

1.    Parallel imports and overseas purchasing of Combi products
All Combi products which are not imported by our authorized distributor(s) will be considered as parallel imports. Since different regulations and product specifications are applied in different countries, taking account of user safety, we will not provide warranty and repair services on parallel imports.

 

2.    Combi products sold by non-authorized dealers.
With unknown origin, we cannot verify if the goods are conformed to the safety standard under Hong Kong regulations. Therefore, we will not provide warranty and repair services.

 

We appeal to all customers to purchase Combi products imported by our authorized distributors and sold through our authorized dealers, which are tested in compliance with Hong Kong regulations, in order to enjoy the warranty and related after-sales maintenance services and other benefits.

 

Combi authorized distributors in Hong Kong as follows:

Combi Baby Products Exclusive Distributor:

Nicenoon Far East Limited

Customer Service Hotline: 2677 1711

 

Combi Toys Exclusive Distributor:

Paka Toys and Gifts Ltd.

Customer Service Hotline: 2108 0388

 Combi Hong Kong Limited

___________________________________________________________________________________________________________________________

 

About Free Upgrade of Urban Walker Lite Baby Strollers in Hong Kong

Dear Customers,

Re: Free Upgrade of Urban Walker Lite Baby Strollers in Hong Kong

We were informed by the Hong Kong Consumer Council on 15th April 2016 that our Urban Walker Lite baby strollers did not meet the requirement under BS EN1888:2012 clause 8.8.1 in a test recently arranged by the Hong Kong Consumer Council, in that the handbrake lever can be deactivated by force under 50 Newton within the access zone (baby reachable area). For details of the baby strollers in question, please refer to the table hereinbelow.

Despite the aforesaid test result, we wish to emphasise that safety is always of paramount importance to us. Therefore, before Urban Walker Lite was made available to the market, we had already had it tested by a renowned and professional testing institute known as Intertek Testing Services Hong Kong Ltd., which certified in August 2015 that the product duly conformed to the same safety standard (BS EN1888:2012). We understand from Intertek that the EN standard does not prescribe the exact testing positions, and we therefore believe that the difference in the test results may be related to the tests being conducted in different manner by different technicians at different testing institutes.

In any event, we will take steps to upgrade the product and further improve its safety, so that customers can relax and enjoy their parenting time when using the product.  For customers who have bought the baby stroller(s) in question, please contact our baby products exclusive distributor in Hong Kong at (852) 2677 1711 for FREE upgrade.

We thank you for your continued support for our products and apologise for any inconvenience that may have been caused to you in the above matter.

 

Combi Hong Kong Limited

Particulars of the Baby Strollers in Question:

Product name

Urban Walker Lite

Production date

From November 2015 to February 2016

Market

Hong Kong

Product name and production date sticker

 


 

About the Voluntary Recall of Child Car Seat in USA

July 31, 2016

Dear Customers,

Thank you very much for your support for Combi products.

Combi USA Inc. announced the voluntary recall of Combi child car seat < Product name: Coccoro > on July 28, 2016. Although the product name is same as the one sold in Hong Kong, Coccoro EG (Product code: 114455) and Coccoro S (Product code: 114456, 114457) sold in Hong Kong are NOT the same in product structure, specification and testing standard. Combi Coccoro and all other child car seats sold in Hong Kong are complied with European safety standard ECE R44/04. So, we can say our products can be used without problem.

The voluntary recall is only applied in United States. Since product’s name is the same, we would like to share this inform with you to avoid any misunderstanding.

 

1.       Voluntary recalled product:
Product name                                Production period                           
Combi USA Coccoro                   January 2009~June 2016

 

2.       Reason to recall:
When we performed an examination according to an FMVSS standard at the time of forward-facing position and installed only with a vehicle’s lap belt, chest acceleration exceeds the prescribed value

 

3.       Action in the Combi USA
Sending of the repairing kit

 

4.       Others
Any occurrence of accidents caused by this matter: None
In the United States, in the case of forward-facing installation, please use with lap-shoulder belts until the arrival of the repairing kit.

 

Customers who have bought the aforesaid products, please contact our local distributor.

We hope you could continue to support our Combi products.

We apologize if any inconvenience caused.

 

Combi Hong Kong Limited

 


 

 

About the free repairing service of child car seat "Neroom" (also named as "Cradling 360" in oversea)  in Japan


Combi Child Car Seat

「Cradling 360 (also named as Neroom) 」series

 

Apology and Request to Valued Customers

31st August, 2015

Combi Hong Kong Limited

Dear Customers,

Thank you very much for your support for Combi products.

Regarding our Combi child seat “Cradling 360 (also named as Neroom)” with the following lot no. ,

Product name

“NEROOM”

“CRADLING 360”

Model no.

CB-UTC

Product lot no.

Lot no.

20010-00-002112

~

20010-00-102227

We received inquiries from some customers in Japan only about the assembly issue of the waist and crotch belt part that may not completely secure the user. In order to assure your safety, we decide to carry out free repair for you, if your product falls into the above lot no. mentioned. In addition, there is no report of any occurrence of accidents caused by this matter.

Besides, we received inquiries from some customers in Japan only about the difficulties in locking the rotation lock. In order to gain customer confidence, we decide to carry out free repair at the same time. In addition, there is no report of any occurrence of accidents caused by this matter.

Customers who have bought the aforesaid products, please contact your country's local distributor.

We hope you could continue to support our Combi products.

We apologize if any inconvenience caused.

 

Combi Hong Kong Limited

 

1.  Target Product Name and Target Production Period

・Combi Child Seat “CRADLING 360 (Neroom)”                                October, 2013 ~ February, 2015 production                                                                                                                                                     

2. Target Product Identifying Method

・Combi Child Seat “CRADLING 360 (Neroom)”

Lot no. can be checked at the rear side of product base (Fig.1) or inside the back of infant belt compartment cover (Fig. 2).

Fig.1                                                                                                    Fig. 2

                                           

 Lot no. of the target products as follow:

Product name

“CRADLING 360”

“NEROOM”

Model no.

CB-UTC

Product lot no.

Lot no.

20010-00-002112

~

20010-00-102227