Customer Service > Frequently Asked Questions
FAQ
- Q. THE S seems lock incompletely
- Q. THE S wobbles and makes a noise even if I lock either side, it still. Are my installation wrong?
- Q. The S doesn’t lie flat, is it a malfunction?
- Q. Damaged accessories or buying of accessories
- Q. Why silicone accessory parts are become misty?
- Q. Why is there breast milk residues remaining in the silicone diaphragm or silicone cover?
- Q. Why is milk overflowing or spilling out from the breast pump?
- Q. What can I do if feel pain during use?
- Q. Why is there no suction or insufficient suction power?
- Q. The wheels of my stroller are small, can I replace them into bigger ones?
- Q. Why does the stroller shake?
- Q. Baby always bites the front guard bar cover, how to deal with it?
- Q. Can I replace the handle sponge?
- Q. Can I install Dacco newborn inner cushion into my stroller?
- Q. Why does the baby sitting on the stroller slide down easily?
- Q. Why does the stroller hanging with heavy objects sometimes fall backwards?
- Q. Where can I buy the rain cover for the stroller?
- Q. Can I replace the damaged seat belt accessories of the stroller used for ten ye
- Q. How long shall the seat belt be used to fix the car seat?
- Q. Can the long-time used old car seat be repaired?
- Q. Why does the feeding spoon have color? Is it safe?
- Q. Why is the bottom of the measuring spoon of Step-up Cooking Set damaged?
- Q. Why does the mug leak of water ?
- Q. How to sterilize a Combi mug ?
- Q. Does Combi Balloon / Straight mug have any spare parts for replacement?
- Q. Can I use a parenting station as a crib?
- Q. Can the cushion cover be cleaned?
- Q. When the parenting station can be used after birth ?
- Q. What is an apporiate time to use swing ?
- Q. How many time to use ot per day that should be apporiate ?
- Q. What is the best comfort to swing ?
- Q. Why the swing is not smooth ?
- Q. When the auto swinging function , the main body is bumping into the internal stoppers ?
- Q. Can the auto swing parenting station bought from Japan be used in South East Asia market ?
- Q. Can the base of the toilet trainer be bought separately?
- Q. Can the asst. toilet seat be used on adult toilet?
- Q. Can Combi tableware be sterilized ?
- Q. Is it safe if baby swallows the bristles of baby toothbrush?
- Q. How to clean Combi Pacifier / Teether ?
- Q. How often should I replace a new pacifier ?
- Q. What is the purpose of Combi Detergent ?
- Q. How long can the Detergent for Feeding Bottles & Vegetables be kept after opened?
- Q. Why should I descale the sterilizer?
- Q. How do I reassemble bottle parts after sterilization?
- Q. How often should I descale my sterilizer?
- Q. Is it normal with water left in the heater plate of my sterilizer after a cycle?
- Q. How much water should I use in my sterilizer?
- Q. Can I lay bottles down in my sterilizer?
- Q. Why the sterilizer comes out with an odor during sterilization?